In a high-performing organization isn’t it all right to expect great results? The flaw in this thinking is that it doesn’t adequately acknowledge the efforts of the people required to obtain the extraordinary outcomes Continue reading
The more relevant question today is how quickly that future will be adopted and what steps you need to take in order to ensure your relevance going forward.
Defining value as a combination of price, service and convenience where is your advantage and how do you communicate that? Continue reading
A millennial who graduated this decade with a journalism degree from a Big10 university provided the following insight for me. I believe it accurately conveys the mindset of his peers. While many credit unions are struggling to attract this … Continue reading
The premise of this communication is pretty simple – if you don’t have a non-interest income strategy you better get one. To me, a non-interest income (NII) strategy has to address three basic questions: What member behaviors am I attempting to … Continue reading
Over the next month many of our counterparts in the manufacturing or retail industries will be conducting that painful year-end inventory. This got me to thinking (dangerous as it may be) if it is such a tedious process why do … Continue reading
With the 4th quarter of 2013 in full swing most leaders at institutions are busy planning on how to fill up next year’s calendar with strategic initiatives that will result in added growth, revenue and outcomes that exceed goals. While … Continue reading