In a high-performing organization isn’t it all right to expect great results? The flaw in this thinking is that it doesn’t adequately acknowledge the efforts of the people required to obtain the extraordinary outcomes Continue reading
While for many organizations and their customers a greater level of integration would be a quantum leap in being able to provide quality member service at what point do we reach a point of diminishing returns? Continue reading
The more relevant question today is how quickly that future will be adopted and what steps you need to take in order to ensure your relevance going forward.
Defining value as a combination of price, service and convenience where is your advantage and how do you communicate that? Continue reading
As a credit union CEO one of the most critical roles I was responsible for was in planning for the future. To do this I proactively immersed myself in relevant publications, associations and conversations however this could lead to unnecessary … Continue reading
Each quarter as NCUA releases its guidance on the state of the credit union industry we continue to see the gap widen between the thriving and the dying. The “thriving” are those growing, profitable credit unions who consistently achieve desirable … Continue reading
I typically work with mid-sized credit unions – which I loosely define as having $50-$500 million in assets. My focus is there as I believe these institutions are at a critical juncture in their existence. Over the last several years … Continue reading
A millennial who graduated this decade with a journalism degree from a Big10 university provided the following insight for me. I believe it accurately conveys the mindset of his peers. While many credit unions are struggling to attract this … Continue reading